Understanding Your Bill

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Understanding Your Bill

Billing Frequency

Dublin San Ramon Services District (DSRSD) water customers are billed every two months (about every 60 days) on approximately the 1st or 15th of the month. Your bill has fixed and variable rates. The variable rates are based on your property’s water usage, measured in hundred cubic feet (CCF). One CCF is equal to 748 gallons of water.

DSRSD recycled water customers are charged for recycled water based on metered consumption.

DSRSD wastewater customers are billed a flat rate amount once annually (July to June).

Payment Due Dates

Late Fees and Property Tax Liens

Please note: property owners are always responsible for unpaid water and wastewater bills if they are not paid by tenants.

If a bill is not paid by the due date, a 10% late fee will be added. If the bill is still unpaid after 30 days, an extra 1% per month will be charged on the past due balance.

If your account becomes past due, DSRSD will send you a Late Payment Notice, giving you 23 days to pay. DSRSD will also try to call you. Customers who are contacted may request a payment plan, a temporary delay, or another schedule to pay off the balance within 12 months. Special arrangements may also be made for medical or financial hardship.

If the balance is not paid, a Final Notice will be mailed. Payment must be made within 7 days of the Final Notice. If payment is not received, water service may be shut off without further warning.

Accounts that are more than 90 days past due may be added to the property tax bill. Each year, the District sends letters to property owners about unpaid balances and the District's plan to collect through property taxes. Delinquent charges may also include interest and a $25 lien processing fee.

Because water and sewer charges are tied to the property, any unpaid amount may become a lien on the property and collected through property taxes (CA Government Code Section 61115(b)). If the charges were created before you owned the property, please contact Customer Service for help. Owners may also request to be copied on tenant bills or receive delinquent notices.

Overview of Charges

Below is a summary of the most common charges found on Dublin San Ramon Services District bills:

Dublin San Ramon Services District Charges

Fixed Meter Charge - To provide the year-round revenue needed to operate and maintain the water system, each customer pays a flat service charge based on meter size.

DSRSD Water Consumption Charge - DSRSD charges to deliver water to your address and to maintain the water system. This charge is based on the amount of water used during the two-month billing period.

DSRSD Potable Irrig Cons Charge - This charge applies only to customers with a separate dedicated potable irrigation meter, typically found in commercial or industrial properties.

Recycled Water Consumption Charge - This rate covers recycled water production and distribution.

Power Charge for Pumping - This charge applies to service locations where water must be pumped due to elevation.

Sewer Charges - Most residential properties are billed for sewer service once a year on property tax bills. Look under Assessments for: DSRSD SEWER SVC. (Newly constructed homes may be billed bimonthly until the next tax bill). All other accounts are billed every two months.

Zone 7 Water Agency Wholesale Pass-Through Charges

Zone 7 Water Agency (Zone 7) is the Tri-Valley's wholesale water supplier. DSRSD purchases all of its potable water supply from Zone 7. Similarly to DSRSD's water rates, Zone 7's wholesale rates are comprised of fixed and variable charges, typically adjusted January 1 of each year by the Zone 7 Board of Directors.

Zone 7 Fixed Water Service Charge - Each potable water customer pays a fixed cost based on meter size. This charge is designed to collect 30% of the Zone 7 fixed charge to DSRSD to ensure revenue stability.

Zone 7 Cost of Water - This charge is based on the amount of water used during the two-month billing period.

Rates & Fees

Water Meter Information

Billing Programs

Aquahawk

This free online tool allows DSRSD customers to monitor a property's hourly water usage, set text or email notifications based on water use, and more. Learn more here

Low Income Assistance Program

Customers approved for the program receive a credit on each water bill. Learn more here

Leak Adjustments

Leak adjustments may be granted for excess consumption due to leaks on the customer side of the meter. Approval is based upon certain conditions; the maximum credit allowed is $1,000 per three-year period. Contact Customer Service to learn more.

Contact DSRSD

Address: 7051 Dublin Blvd., Dublin, CA 94568
In-Person Counter Hours: Mon - Fri, 8:00 a.m. to 12:00 p.m. & 1:00 to 4:00 p.m.
Phone Number: (925) 828-8524
Phone Hours: Mon - Fri, 9:00 a.m. to 4:00 p.m.
After-Hours Water or Sewer Emergency: (510) 667-7721 (Alameda County Sheriff Dispatch)
Email: CustomerService@dsrsd.com